Refund policy

Because of the personal nature of the products sold, we do not offer returns or refunds on any products purchased on this site. If the product you have purchased has a factory defect and is not in working order, we will replace it with a working one. Please use the "Returns" under Customer Service to notify us of the problem. Any returns of this kind must be made within 10 working days of the purchase date. The purchaser will be responsible for payment of the return postage.

Before purchasing lingerie items, please read the sizing chart. Make sure you get your measurements correct and use the chart provided. Most lingerie and clothing products sold in Australia are not made here and sizes can be very different. The chart relates European sizing to Australian. We will not replace or refund lingerie unless it has a factory defect or is damaged in transit. If damaged in transit, you must get the postal or transit company to fill out a damaged stock report which should then be sent or emailed to us.